Locations

How locations work

A location represents a business, branch, clinic, shop, or client you manage in Ranksphere.

Each location has its own business information and activity, including local rankings, reviews, Google Posts, citations, and reports.

The number of locations included depends on your plan:

• Free trial: 1 location
• Starter: 3 locations
• Growth: 10 locations
• Agency: 30 locations

Paid plans can add more locations using the extra-location add-on. See Billing, Plans & Add-ons for further details.

Add a location

1. Go to Locations and select Add location. If this is your first location, select Add your first location.
2. Search for the business by its name or address and select the correct result.
3. Review the business name and address. You can also add:Business typeMain servicesAdditional servicesA short business description
4. Select Add location.

Ranksphere will use the information available from the business’s Google listing to complete the setup.

(Connecting directly through a Google account is coming soon. For now, searching for the business is all you need.)

What you can manage for each location

Open a location to access its tools and information:

• Overview – See a summary of the location’s visibility, key numbers, and recent activity.
• Rankings – Run local ranking scans and view the results as heatmaps.
• Google Business Profile – View business details such as the description, categories, contact information, and opening hours.
• Reviews – View customer reviews and manage replies.
• Citations – Check the business’s directory listings and identify inconsistent information.
• Posts – Create and manage Google Posts for the location.
• Smart Tasks – View prioritised actions that can help improve the location’s local visibility.
• Reports – Generate and export reports for the location.

The locations and tools someone can access depend on their workspace role and the locations shared with them. See Users, Roles & Permissions.

Allocate scan credits

Scan credits are shared across your workspace and can be allocated to individual locations.

• Your first location receives the workspace’s available credits automatically. Any location you add afterwards starts with zero credits.
• Before running a scan for a new location, go to: Settings → Credit Usage → Manage Allocation

Allocate credits to the location and save your changes.

If a newly added location cannot run a scan, check its credit allocation first. See Scan Credits.

Update a location

• You can update the business name and address from the location settings.
• To retrieve the latest business information from Google, open the Google Business Profile tab and select Refresh from Google.
• Business details used for citation checks, including the name, address, and phone number, can be updated from the Citations tab.

(Editing your Google listing directly from Ranksphere is coming soon.)

Pause a location

Open the menu beside the location in the Locations list and select Pause location.

Pausing a location keeps its existing data but stops it from counting towards your plan’s location limit. You will not be able to open or manage the location while it is paused.

You can reactivate it from the same menu. If your plan is already at its location limit, you will need to pause another location or increase your limit first.

Remove a location

Open the menu beside the location and select Remove location.

Removing a location permanently deletes all information connected to it in Ranksphere, including its scans, reports, reviews, posts, and saved settings. This cannot be undone.

Removing a location does not delete or change the business’s actual Google Business Profile.

The location slot will become available for another business after the location is removed.

Run a one-time scan

Use New Scan when you want to check a business’s local rankings without adding it as a location.

A New Scan provides a local ranking heatmap and competitor results, but it does not create a location or use one of your plan’s location slots.

Add the business as a location when you want to manage it and track its performance over time.

Location access by role

Workspace Owners and Admins can add, update, and remove locations. They can also access every location in the workspace.

Members can only access locations shared with them. They cannot add, update, or remove locations.

Guests have view-only access to the locations shared with them. They cannot add, update, or remove locations.

Frequently Asked Questions

Why can’t I add another location?

You may have reached the location limit included with your plan, or you can pause or remove an existing location, upgrade your plan, or add another location through the extra-location add-on.

Why can’t my new location run a scan?

New locations start with zero scan credits.

Go to Settings → Credit Usage → Manage Allocation and assign credits to the location before starting a scan. See Scan Credits.

Will removing a location delete its Google Business Profile?

No. Removing a location only deletes its information from Ranksphere. The business’s Google Business Profile will not be changed.

What is the difference between a location and a New Scan?

A location is used to manage a business and track its performance over time. It includes its own tools, settings, reports, and ranking history.

A New Scan is used for a one-time ranking check without creating a location.

Can I update a location’s Google categories?

Categories are taken from the business’s Google listing and cannot currently be changed directly from Ranksphere. Editing them from Ranksphere is coming soon.

Related: Local Rank Tracking · Scan Credits · Billing, Plans & Add-ons