GBP Management

View your business profile

Open the Google Business Profile tab inside a location to see the information currently shown on the business’s Google listing.

You can review:

• Logo, cover image, and business photos
• Business description
• Primary and secondary categories
• Phone number, website, and other contact details
• Regular opening hours
• Business address and service areas
• Attributes, such as accessibility options

The completeness score at the top of the page gives you a quick view of how much of the profile has been filled in.

Refresh your profile details

Select Refresh from Google to retrieve the latest information from the business’s Google listing.

This updates details such as:

• Business name
• Address
• Phone number
• Website
• Categories
• Opening hours
• Photos
• Attributes

A full refresh may take a little longer when there is more information to load. You can leave the page and return while the update continues.

Refreshing the profile does not change anything on Google. It only brings the latest information into Ranksphere.

Improve your business description

You can write or update the business description from the description editor.

Select Generate with AI to create a new draft, or use the rewrite options to adjust an existing description. You can make it:

• Shorter
• Warmer
• More professional

You can also add details about the business, its services, and the areas it serves to help create a more relevant draft.

Each AI writing action uses 10 AI credits.

The generated description appears in the editor for you to review and change. It is not published automatically.

Check your profile completeness

The completeness score shows how much important business information is currently available.

It may check details such as:

• Business name
• Address
• Phone number
• Website
• Categories
• Attributes
• Opening hours
• Logo
• Cover image

The Overview page may also show a checklist of missing or incomplete details.

Use this score as a guide when reviewing the profile. Keeping the information complete and accurate makes it easier for customers to understand the business and contact it.

Prepare profile updates

Workspace Owners, Admins, and Members can prepare updates to details such as:

• Business description
• Contact information
• Opening hours
• Service areas
• Attributes

Changes made in Ranksphere are saved as drafts for now. They do not update the Google Business Profile automatically.

Direct publishing is coming soon. Until then, use the drafts as a reference when updating the business information through Google.

Categories, special hours, and social links cannot currently be edited from Ranksphere.

Google Business Profile access

Workspace Owners and Admins can view, refresh, and prepare updates for every location in the workspace.

Members can view and manage the Google Business Profile for locations shared with them.

Guests can view the profile details for shared locations but cannot refresh the information, make changes, or use AI writing tools.

Coming soon

We are working on additional profile management features, including:

• Publishing profile updates directly from Ranksphere
• Updating business categories
• Managing special opening hours
• Adding and updating social profile links

Frequently Asked Questions

Why does my profile show “Manual sync”?

The business information has been retrieved from Google, but changes are not currently published directly from Ranksphere.

You can refresh the profile to retrieve the latest information. Direct publishing is coming soon.

Why didn’t my changes appear on Google?

Changes prepared in Ranksphere remain as drafts for now. They are not published automatically.

Direct publishing is coming soon. Until then, use the draft to update the information through the business’s Google Business Profile.

How do I retrieve the latest details from Google?

Open the Google Business Profile tab and select Refresh from Google.

Ranksphere will retrieve the latest available business details and update the information shown inside the workspace.

Why can’t I change the business categories?

Categories cannot currently be edited from Ranksphere.

Category management is coming soon. For now, update the categories directly through the business’s Google Business Profile.

Does an AI-generated description publish automatically?

No. The description appears in the editor as a draft for you to review and edit.

It will not be published to Google automatically.

Does refreshing the profile change anything on Google?

No. Refreshing only retrieves the latest information from Google and updates what you see in Ranksphere. It does not edit the live business profile.

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